1.1. By confirming the reservation in our online booking process via our website, the guest [you] acknowledges the following conditions of entry and use as mandatory.
2.1. Availability: All reservations are processed in real time and are subject to availability. The sale will not be considered final until receipt of a confirmation email from Fox in a Box Vienna [FIAB Vienna].
2.2.Canceling a game [costumer]: As soon as the customer receives a booking confirmation the booking is formally binding and without refund by non-showing-up.Free cancellation before 72 hours prior appointment in written form via e-mail possible; in case the money has been transferred already you will receive a voucher for the same amount paid. Cancellation before 24 hours prior appointment will be charged with 50% of your booking; in case the money has been transferred already you will receive a voucher for the same amount paid. Cancellation within 24 hours before appointment will be fully charged.
2.3.Cancelling a game [FIAB Vienna]: (a) FIAB Vienna can only allow a delay of maximum 15 minutes according to the appointment in order to keep the further reservation slots. Delays above this limit will automatically lead to a cancellation of the appointment. An exception may be made if the reservation slot following the customers reserved time had not been booked and FIAB Vienna had been informed of the delay either orally or in written form. (b) FIAB Vienna is entitled to cancel reserved games in advance at any time and without stating reasons. FIAB Vienna excludes all liability for the consequences of such a cancellation both to the guest and to third parties.
2.4.The buyer will receive a booking confirmation by email that includes the exact date, time of his/her reservation and address of our location.
3.1.The prices that are listed by FIAB Vienna include a 60 minutes play of our game, and are shown in EUR.
3.2.FIAB Vienna reserves the right to modify its prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.
4.METHODS OF PAYMENT
4.1. On Spot: Fox in Box will only accept cash payment
4.2. Electronic booking: FIAB Vienna will only accept payment in advance via PayPal or bank transfer. If the payment is not closed within 15 minutes, the reservation will be deleted automatically.
5.SECURITY OF PAYMENT AND PERSONAL DATA
5.1.Security of payment: Fox in a Box Vienna has entrusted its payment system to a specialist in payment security. We do not keep any customer credit card information on our database.
5.2.Personal data: By booking through roomescape.at or foxinabox.at, you consent to the use of those items of your personal data which are necessary to ensure the proper processing of orders. Fox in a Box Vienna undertakes to only use this data base for information purposes and commercial offers for FIAB Vienna Games, and not to divulge these data to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information. All data is handled with the greatest degree of care and discretion.
6.INTERNAL REGULATIONS FOR THE GAME AT FOX IN A BOX VIENNA
6.1.Confidentiality: By purchasing, the buyer certifies that FIAB Vienna games, components, and puzzles are to be regarded as confidential. Any full or partial disclosure or publication to any third party violates FIAB Vienna business interests.
6.2.It is strictly prohibited to take pictures, film or to record all or part of the game. Any violation of this prohibition will be sanctioned by the confiscation of the device until the end of the game, or will lead to the eviction of the game room, and violators to this could face prosecution.
6.3.In addition, it is forbidden to reproduce texts, logos, images or any other element which appears either on the WEB site, or emails provided by FIAB Vienna.
6.4.For the time of the game the customers are free to use the gaming rooms for their purpose and under constriction of the house rules. It is not allowed to use the gaming rooms at any other time.
6.5.Children who has not reached the age of 17 are only allowed to use the gaming rooms with a full-aged accompanying person. If a group of children shows up, the accompanying person has to be named and is responsible of supervision, especially to take care of the safety of children and prevent any damage.
6.6.Use of our facilities is taken at the customer's own risk. The customer is obliged to take care of his/her own safety by using safety appliances, watching out for signs and following instructions of the FIAB Vienna team.
6.7.FIAB Vienna declines all responsibility for any damages relating to objects belonging to customers which have not been deposited at the reception desk, the designated area reserved for this purpose.
6.8.If somebody is bothering other customers, entering our game rooms or facilities without permission, not following the house rules or failing to listen to FIAB Vienna team, and/or is causing issues, they can be expelled from our facilities without refund. The FIAB Vienna team is allowed to use any householder's rights.
6.9.There is no liability considering any damages caused in the game rooms. Customers must register a complaint before leaving our facilities. If not, all rights are waived.
6.10.Any damaged caused purposefully, or by not following the rules of game play by FIAB Vienna, have to be paid by the customer at a charge of [amount needs to be discussed]. Accompanying persons are responsible for damages caused by their children/under-age customers.
6.11.FIAB Vienna is a non-smoking environment. It is prohibited to use our facility by the influence of alcohol or other psychoactive substance. We have to remove, or deny service, to individuals who are intoxicated.
6.12.It is strictly prohibited to carry along any dangerous items which could lead to physical damage [for example guns, knifes, ..]!
6.13.Customers who are suffering severe illness [for example heart disease, epilepsy], who are afraid of darkness or narrow spaces, should use our facilities with great care and have to inform the FIAB Vienna team before the game starts. It is advisable to contact FIAB Vienna before booking.
6.14.Our facilities are not 100% wheelchair accessibly. Customers in a wheelchair, or customers with limited mobility should contact FIAB Vienna before booking.
7.APPLICABLE LAWS – JURISDICTION
7.1.The present general sales conditions are subject to the EU laws.
WE ARE OPEN AGAIN | CORONA-Update | Please read
This goes out to our beloved sly foxes out there:
YEAH, WE ARE OPEN
BACK IN THE GAME, BABY!
We've been patiently waiting and are happy to shout out that our doors opened again on 29th of May 2020
ready to take you back to your long awaited escape room adventures.
We know you've missed them over the past weeks.
Safety must always be top-priority as you know, thus comes along with some additional measures & rules during these days.
Keep safety distance of min. 1 meter to each others at the whole location incl. gaming rooms.
[Fox in a Box offers always private rooms. You will not be mixed with strangers.]
[Floors are marked to help you for orientation to the safety distance.]
Enter location only with your mask/cover/face-shield on which must be kept on during your whole visit and game.
[Don't worry if you forgot your mask at home: we have got masks to help you out; also gloves if desired.]
[Our staff will be wearing mask/cover/face-shield all the time as well.]
Sanitize your hands when entering our facility. Wash and sanitize hands before and after the game before you leave.